Keyholding Services
Overview
At Vigilant Security Services, your security is our priority. Our keyholding and response service will keep keys to your business secure and assist in the event of an alarm going off as a result of a break-in, or if you and your employees get locked out of your business. We provide 24-hour rapid response, every day of the year, so you can rest assured that our team of SIA licensed security professionals will be onsite as soon as possible to attend to the incident, even if you're not available. If your premises are sufficiently protected by an intruder alarm system, we can save you and your employees the risk and inconvenience of being called out when an alarm goes off.
Key Features & Benefits
Our Approach
We review your premises, access arrangements, alarm details, nominated contacts, and operational risks before deployment.
Experienced keyholding officers are briefed on access instructions, communication protocols, and escalation procedures.
Our control team maintains oversight of keyholding records, alarm activations, officer attendance, and site status.
Activation reports and regular reviews help refine response arrangements and strengthen premises security planning.
Frequently Asked Questions
What is key holding and alarm response?
Key holding means Vigilant securely holds keys to your premises and responds on your behalf when an alarm activates, so you and your staff don't have to attend incidents personally or out of hours.
Who attends when my alarm goes off?
A trained, PSA-licensed Vigilant officer attends, assesses the situation, liaises with emergency services if needed and secures your premises, then reports back to you.
Is key holding available 24/7?
Yes. Key holding and alarm response operate around the clock, including nights, weekends and holidays.
Why use a key holding service instead of attending myself?
It removes the personal safety risk and inconvenience of attending alarms yourself, while ensuring a trained professional responds quickly and your premises are properly secured.
Our Industry Accreditations
& Commitments
These accreditations signify our promise to deliver reliable, compliant, and exceptional security services, giving you complete confidence in choosing Vigilant.
Stronger Protection
Starts with the Right Partner
Professional security solutions tailored to your business, property, and people — available when you need them most.
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